Privacy Policy

1. General Terms

In this Privacy Policy:

  • CCV Global may be referred to as “CCV Global”, “we”, “our” or “us”.

  • The mobile application is referred to as the “App” (whether on iOS or Android).

  • Our website ( is referred to as the “Site”.

  • Users of our Platform are referred to as “Users”, “you” or “your”. 

  • Users of the App who, through the App’s functionality, volunteer to help other Users with their day-to-day activities are referred to as “Volunteers”.

  • Users of the App who, through the App’s functionality, request assistance from Volunteers with their day-to-day activities are referred to as “Persons-in-Need” or “PINs”.

  • Our Site and App, and related services, information and communications are collectively referred to as our “Platform”.

  • The Privacy Policy is incorporated into, and constitutes a part of, our Terms of Use.


2. Third party content


Please note that our Platform may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including policies on their use of cookies. If you follow a hyperlink to a third party website, please review the relevant privacy policy before submitting any Personal Data to that third party website. The third party’s policies will govern the use of Personal Data you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of third party websites and your use of such websites is at your own risk.

3. Who decides how your information is used?


CCV Global is the data controller responsible for making decisions about how we use your Personal Data. If you have any questions or comments on this Privacy Policy or our use of your information, you can contact us via the link provided in Section 11 of this Privacy Policy.

4. What information do we collect and how do we use it?

This Privacy Policy covers our use of any information that can or could be used to identify you (“Personal Data”). It does not cover information which cannot be used to identify you.

Examples of the types of Personal Data that we collect are set out below. We receive this data automatically when Users submit digital queries via our Google Forms.

The Personal Data that we collect includes the following, which may, if relevant to providing services of CCV Global, be combined with information we receive from other sources:

  • Contact Information: This may include your first and last name, mobile telephone number and email address. You voluntarily provide us with this information when submitting a query via our Google Forms. We collect and use that information in order to communicate with you. 

  • Content Information: You may also choose to send us Personal Data in an email containing enquiries about our Platform and we will use this information to help us respond to your enquiry. ​

  • Technological Information: In relation to our Site, we will collect and use your IP address, browser type, operating system, the pages of our Site which you browsed or the features you used, and the time you spend on those pages or features to better understand who is using our Site and how.

By submitting Personal Data to us, you consent to such Personal Data being collected and processed for the purposes described above.

5. Who do we share your information with?

We will not share any Personal Data that we have collected from or regarding you except for the purposes for which it was obtained and as set out in this Privacy Policy. We may share your Personal Data as described below:

  • We may share your data with our service provider either to (a) improve the Services offered, or (b) resolve a technological query or issue. 

  • We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you with government or law enforcement agencies or private parties where we reasonably believe necessary or appropriate: (a) to respond to claims and as part of legal processes (including where disclosure is required under subpoenas and warrants); (b) to protect our property, rights and safety, or the property, rights and safety of a third party or the public in general; or (c) to investigate and stop any activity that we consider illegal, unethical or legally actionable.


For the avoidance of doubt, as a not-for-profit organisation, we will never use or share your Personal Data with any third party for its own marketing purposes. You have the right at any time to request that we cease giving your Personal Data to third parties identified above or for contacting you for our own marketing purposes. 

6. How do we keep your Personal Data safe?

We have appropriate security measures in place to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, improperly altered or disclosed. We also limit access to your Personal Data to our voluntary staff and third parties who have a need to know in connection with our provision of the Platform or where otherwise explained in this Privacy Policy (see Section 5 above).


Those persons who access your Personal Data in connection with the provision of the Platform will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.

7. How long will we keep your Personal Data?

We keep your Personal Data for so long as may be necessary for us to fulfil our contractual obligations in respect of the services and products requested by you, to fulfil the purposes for which Personal Data was collected (as set out in this Privacy Policy) or as required by applicable law. This also applies to any contractor or service provider that we share your Personal Data with and who carry out services on our behalf. 

When we no longer need to use your Personal Data and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or annonymize it so that it can no longer be associated with you. When removing Personal Data, we will take reasonable and technically feasible measures to make this information irrecoverable and irreproducible.

8.  What rights and choices do you have?

You have certain rights in relation to your Personal Data. In order to exercise these rights, please contact us here


You can:

  • Request access to and obtain a copy of the Personal Data we hold about you.

  • Request that we rectify or correct the Personal Data we hold about you that is inaccurate, out of date or incomplete. The easiest way to update your account information is via your in app-settings.

  • Request that we delete or remove your Personal Data, where there is no good reason for us to continue processing it or where you have exercised your right to object to processing (see below), where we have processed your Personal Data unlawfully, or where we are required to erase your Personal Data in order to comply with applicable law. 

  • Object to us processing your Personal Data

  • Ask us to restrict or suspend processing your Personal Data​

We offer you choices regarding the collection, use and sharing of your Personal Data and we will respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access the Platform or use the features it provides.

After you contact us, you may receive an email in order to verify your request. We aim to provide the information or complete the outcome you request within one month. If your request is particularly complex or you have made a number of requests, it may take us longer than a month.  If this is the case, we will notify you and keep you updated. 

9. Children

In accordance with Terms of Use, Children are not permitted to use our Platform and we do not intend to collect Personal Data from them. We define children as anyone under 16 years old, or the age needed to consent to the processing of Personal Data in your country of residence.

10. Changes

Any Personal Data that we collect is covered by this Privacy Policy as in effect at the time such information is collected. We may make changes to this Privacy Policy from time to time. Changes will be posted to our Site, so please check frequently for any updates. Whenever practically possible, and where you have provided us with your contact information, you will be given reasonable notice of any material change to this Privacy Policy. If you do not agree to any changes to our Privacy Policy then do not continue using our Platform.

It is important that the Personal Data we collect and store about you is accurate. Please keep us informed if your Personal Data changes. 

11.  Contact

If you have any questions or comments concerning our use of your Personal Data or this Privacy Policy please contact us.

This Privacy Policy was last updated on 20 June 2020