1. General Terms
CCV Global may be referred to as “CCV Global”, “we”, “our” or “us”.
The mobile application is referred to as the “App” (whether on iOS or Android).
Our website (https://www.ccvglobal.org) is referred to as the “Site”.
Users of our Platform are referred to as “Users”, “you” or “your”.
Users of the App who, through the App’s functionality, volunteer to help other Users with their day-to-day activities are referred to as “Volunteers”.
Users of the App who, through the App’s functionality, request assistance from Volunteers with their day-to-day activities are referred to as “Persons-in-Need” or “PINs”.
Our Site and App, and related services, information and communications are collectively referred to as our “Platform”.
2. Third party content
3. Who decides how your information is used?
4. What information do we collect and how do we use it?
Examples of the types of Personal Data that we collect are set out below. We receive this data automatically when Users submit digital queries via our Google Forms.
The Personal Data that we collect includes the following, which may, if relevant to providing services of CCV Global, be combined with information we receive from other sources:
Contact Information: This may include your first and last name, mobile telephone number and email address. You voluntarily provide us with this information when submitting a query via our Google Forms. We collect and use that information in order to communicate with you.
Content Information: You may also choose to send us Personal Data in an email containing enquiries about our Platform and we will use this information to help us respond to your enquiry.
Technological Information: In relation to our Site, we will collect and use your IP address, browser type, operating system, the pages of our Site which you browsed or the features you used, and the time you spend on those pages or features to better understand who is using our Site and how.
By submitting Personal Data to us, you consent to such Personal Data being collected and processed for the purposes described above.
5. Who do we share your information with?
We may share your data with our service provider either to (a) improve the Services offered, or (b) resolve a technological query or issue.
We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you with government or law enforcement agencies or private parties where we reasonably believe necessary or appropriate: (a) to respond to claims and as part of legal processes (including where disclosure is required under subpoenas and warrants); (b) to protect our property, rights and safety, or the property, rights and safety of a third party or the public in general; or (c) to investigate and stop any activity that we consider illegal, unethical or legally actionable.
For the avoidance of doubt, as a not-for-profit organisation, we will never use or share your Personal Data with any third party for its own marketing purposes. You have the right at any time to request that we cease giving your Personal Data to third parties identified above or for contacting you for our own marketing purposes.
6. How do we keep your Personal Data safe?
Those persons who access your Personal Data in connection with the provision of the Platform will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.
7. How long will we keep your Personal Data?
When we no longer need to use your Personal Data and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or annonymize it so that it can no longer be associated with you. When removing Personal Data, we will take reasonable and technically feasible measures to make this information irrecoverable and irreproducible.
8. What rights and choices do you have?
You have certain rights in relation to your Personal Data. In order to exercise these rights, please contact us here
Request access to and obtain a copy of the Personal Data we hold about you.
Request that we rectify or correct the Personal Data we hold about you that is inaccurate, out of date or incomplete. The easiest way to update your account information is via your in app-settings.
Request that we delete or remove your Personal Data, where there is no good reason for us to continue processing it or where you have exercised your right to object to processing (see below), where we have processed your Personal Data unlawfully, or where we are required to erase your Personal Data in order to comply with applicable law.
Object to us processing your Personal Data
Ask us to restrict or suspend processing your Personal Data
We offer you choices regarding the collection, use and sharing of your Personal Data and we will respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access the Platform or use the features it provides.
After you contact us, you may receive an email in order to verify your request. We aim to provide the information or complete the outcome you request within one month. If your request is particularly complex or you have made a number of requests, it may take us longer than a month. If this is the case, we will notify you and keep you updated.
It is important that the Personal Data we collect and store about you is accurate. Please keep us informed if your Personal Data changes.